Refunds, deposits, and rescheduling
These terms apply to booked field assessments, dashboard commissioning, compliance analytics reviews, and excursion investigation support.
Eligibility
Refunds depend on how much work has started and how close the cancellation is to a scheduled on-site visit or delivery milestone named in the statement of work.
Deposits
Engagements that reserve an on-site date usually require a deposit. Deposits secure calendar time and preparation of assessment checklists. Deposits become non-refundable within 5 business days of a booked visit unless we cancel.
Full refund
If you cancel in writing more than 10 business days before a scheduled assessment and no preparatory analysis has begun, we refund fees paid for that visit, including the deposit.
Partial refund
If preparatory work has started (logger sample review, chart drafts, or travel arrangements) but deliverables are incomplete, we refund the unused portion after deducting documented time already spent, at the rates in the proposal.
Non-refundable items
- Completed dashboard views or compliance packs already delivered
- Third-party costs already incurred with your approval (for example specialised logger converters)
- No-shows for confirmed on-site assessments without 48 hours’ notice
Work already started
Once commissioning or investigation work is underway, fees for completed milestones remain payable. Unused future milestones may be cancelled with a partial refund as above.
Rescheduling
You may reschedule an on-site assessment once without fee if you give at least 3 business days’ notice. Later changes may incur a rescheduling charge covering preparation reset.
Refund process and timing
Email info@utilityspringbase.click with your engagement reference. Approved refunds are processed within 14 business days to the original payment method used for the invoice.
Contact
+85224792589 · Shung Shan San Tsuen, Yuen Long District, Hong Kong